Shipping policy
Thank you for shopping with Goomooplay. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are processed Monday through Friday (excluding public holidays).
In-Stock Products
· Processing Time: 2–3 business days
· Orders are shipped after processing is completed.
· Orders placed on weekends or holidays will be processed on the next business day.
Pre-Order Products
Production timelines vary by product category.
Please refer to the product page and our Pre-Order Policy for estimated production schedules.
Shipping Destinations
We currently ship to selected countries and regions, including:
· United States
· Canada
· South Korea
· Japan
· Singapore
· Hong Kong
· Taiwan
· Australia
· New Zealand
Customers in other regions may contact us before placing an order. Shipping availability will be reviewed on a case-by-case basis.
Estimated Delivery Times
South Korea & Japan
· Order Processing: 2–3 business days
· Shipping Transit: 5–7 business days
· Estimated Total Delivery Time: 7–10 business days
United States & Canada
· Order Processing: 2–3 business days
· Shipping Transit: 7–12 business days
· Estimated Total Delivery Time: 10–15 business days
Other Regions
Delivery times vary by destination and carrier.
Please contact us for estimated transit times.
Please note: All delivery estimates are provided for reference only and are not guaranteed delivery dates.
Shipping Methods
Shipping carriers may include:
· UPS
· YunExpress
· Local Postal Services
· Regional Courier Partners
Shipping methods may vary depending on destination, package size, and product category.
Shipping Fees
Shipping fees are calculated at checkout.
Free shipping thresholds, promotional shipping offers, and shipping methods may vary by destination and product category.
Customs Duties & Taxes
Unless otherwise stated, Goomooplay will cover applicable customs duties and import taxes for eligible orders.
However, customs procedures vary by country and may occasionally require additional information from the customer.
Customs inspections may result in delivery delays that are beyond our control.
Shipment Notification
When an order is ready for shipment, Goomooplay may send a shipment notification email.
Customers who wish to delay shipment must contact us within 3 calendar days of receiving the notification.
If no request is received within this period, the order may proceed according to our standard fulfillment schedule.
Shipment delays cannot be guaranteed once fulfillment preparations have begun.
Orders Containing Multiple Pre-Order Products
Orders containing multiple pre-order products may be held until all items become available.
Because production schedules may vary between products, some items may become available earlier than others.
Customers who wish to receive available items separately may request partial shipment. Additional shipping fees may apply.
Address Changes
Customers are responsible for providing accurate shipping information.
Address changes may be requested before shipment.
Once an order has entered fulfillment or has been shipped, address modifications may no longer be possible.
Tracking Information
Tracking information will be provided via email after shipment.
Tracking updates may take several business days to appear in carrier systems.
If tracking information has not appeared after a reasonable period, please contact us.
Lost Packages
If tracking indicates that a package has been delivered but cannot be located, customers should first contact the local carrier.
Goomooplay is not responsible for packages lost after confirmed delivery.
However, we will assist customers in communicating with shipping carriers whenever possible.
Refused, Unclaimed, or Returned Packages
If a package is:
· Refused by the recipient
· Unclaimed
· Returned due to incorrect address information
· Returned due to failed delivery attempts
Any eligible refund may be reduced by:
· Original shipping charges
· Return shipping charges
· Carrier handling fees
· Any additional costs incurred during shipment
Separate Shipments
Orders may occasionally be shipped in multiple packages due to:
· Product availability
· Package size restrictions
· Carrier limitations
· Inventory allocation
Separate tracking numbers may be provided when applicable.
Force Majeure
Delivery delays may occur due to circumstances beyond our control, including:
· Natural disasters
· Customs inspections
· Government regulations
· Transportation disruptions
· Carrier delays
· Labor strikes
· Public emergencies
We appreciate your patience in these situations.
Contact
For shipping-related inquiries:
Email: contact@goomooplay.com