Terms of service

Terms of Service

Last Updated: September 2025

Welcome to Goomooplay. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. About Goomooplay

Goomooplay is a Hong Kong-based collector-focused brand and retailer specializing in original doll clothing, collectible figure accessories, miniature props, and selected collectible products.

We reserve the right to update, modify, or discontinue products, services, website features, or policies at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • All information provided to us is accurate and complete.

3. Product Information

We strive to provide accurate product descriptions, photographs, compatibility information, and specifications.

However:

  • Product colors may vary due to lighting conditions and monitor settings.

  • Prototype images, renders, and promotional photographs may differ slightly from final production versions.

  • Measurements may vary slightly due to manufacturing tolerances.

  • Compatibility information is provided for reference purposes only.

Goomooplay reserves the right to correct errors, inaccuracies, or omissions at any time.

4. Orders & Payments

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders.

  • Limit quantities purchased.

  • Verify payment information.

  • Suspend transactions suspected of fraud or abuse.

Prices may change without prior notice.

5. Pre-Order Products

Certain products are offered through a pre-order system.

By purchasing a pre-order item, customers acknowledge that:

  • Production timelines are estimates only.

  • Delays may occur.

  • Additional terms outlined in our Pre-Order Policy apply.

6. Consignment Collection

Certain products may be offered through our Consignment Collection and supplied by independent creators, studios, or partner brands.

Production schedules, availability, and release timelines are determined by the respective supplier.

Goomooplay acts as a retail and support platform and cannot guarantee third-party production schedules.

7. Intellectual Property

All website content, including but not limited to:

  • Product photographs

  • Product descriptions

  • Logos

  • Graphics

  • Branding

  • Original designs

  • Website content

is the property of Goomooplay or its respective licensors.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

8. User Conduct

Users agree not to:

  • Use the website unlawfully.

  • Attempt to interfere with website operations.

  • Upload malicious software.

  • Engage in fraud or abuse.

  • Infringe upon intellectual property rights.

We reserve the right to restrict access to users who violate these terms.

9. Community Platforms

Goomooplay may operate community spaces including Discord servers, Facebook groups, and social media channels.

We reserve the right to remove content or restrict participation for users engaging in:

  • Harassment

  • Hate speech

  • Fraudulent activity

  • Spam

  • Unauthorized commercial promotion

10. Limitation of Liability

To the maximum extent permitted by law, Goomooplay shall not be liable for:

  • Delays caused by manufacturers or suppliers

  • Shipping carrier delays

  • Customs delays

  • Indirect, incidental, or consequential damages

  • Loss of profits or business opportunities

Our total liability shall not exceed the amount paid for the applicable order.

11. Collectible Product Notice

Products sold by Goomooplay are intended for collectors.

Many products contain small parts and are not suitable for young children.

Unless explicitly stated, products are intended for display, collecting, customization, or hobby use.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region.

13. Contact Information

For questions regarding these Terms of Service, please contact:

contact@goomooplay.com